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FREQUENTLY ASKED QUESTIONS
General Questions:
  • In a nutshell, what are Credit Card Transaction's services? Do I have to use them all?
  • How does Credit Card Transaction's process work?
  • Why should I use Credit Card Transactions?
  • Will my order forms need to reside on Credit Card Transaction's server?
  • What fields are required in my order form for the process to work?
  • How do I (the merchant) get paid?
  • Do customers need to belong to an online bank to use Credit Card Transaction's system?
  • What information do my customers provide for order processing?
  • How do my customers keep track of the transaction?
  • How long have Credit Card Transaction's services been in use?
  • What prevents the interception of account information on the Internet?
  • What about my customers who aren't on the Internet?

    Credit Card Acceptance (VirtualPay):

  • How do I accept credit cards online?
  • I already have a merchant account. Do I need a new one?
  • Do I need a credit card terminal or processing software?
  • Does VirtualPay perform address verification (AVS)?
  • Can I post a credit to a customer's card?
  • Can I void transactions online?

    Online Check Acceptance (VirtualPayEFT):

  • How do I accept payments via EFT?
  • Do I need a merchant account or any special hardware or software?
  • Can VirtualPayEFT transactions be returned by my bank for non-sufficient funds (NSF), etc.?
  • More information about VirtualPayEFT



    In a nutshell, what are Credit Card Transaction's services? Do I have to use them all?

    VirtualPay: Real-time credit card acceptance
    VirtualPayEFT: Check payment acceptance (via electronic funds transfer)
    RediCart: Robust website shopping cart service
    VirtualPayPromo: Professional website promotion service
    FormWizard: Easy website order form creation

    You don't have to use all of these services. Registration with Credit Card Transactions allows you to use as many of them as you'd like.   



    How does Credit Card Transaction's process work?
    • Customer visits your web site* and chooses to buy your product/service.
    • Customer completes an order form on your web site*, securely providing credit card or check info.
    • Completed form is submitted to Credit Card Transaction's secure server for verification.
    • You receive real-time online authorization from our server.
    • Order confirmation is immediately sent to you and to customer.
    • Customer's credit card or checking account is debited; your bank account is credited.
    • The transaction appears on customer's credit card or checking account statement.

      * If you do not have a web site, you can obtain your customers' information via phone, fax, or in person, and then submit it securely through Credit Card Transaction's Virtual Terminal.

       



    Why should I use Credit Card Transactions?

  • More Sales. With the explosive growth of Internet shopping, you can't afford not to accept payments online. Credit Card Transactions allows you to give your customers multiple payment options; whether they choose to pay with a credit card or a checking account, they can make their payments immediately--and securely--at your website.
  • Simplicity. Credit Card Transactions provides hands-off payment acceptance. Though you are welcome to enter your customers' orders manually, Credit Card Transactions is designed to spare you that effort. You don't need to handle any transactions yourself. Your customers can enter their own information--24 hours a day--and Credit Card Transactions will automatically do the rest.
  • Speed. Your customers' orders are processed in real-time (immediately). Each transaction takes only 5-30 seconds, depending on Internet traffic and the speed of your processor. This enables you to allow access to member-only areas, allow instant downloads, etc.
  • Quick Payment. With Credit Card Transactions, it takes very little time to receive payment for the orders placed on your site. Funds can be deposited directly into your account.
  • Flexibility. Your customers can place and pay for their orders online--automatically--or you can take their orders by phone, by fax, or in person.
  • Security. The fact that you never have to handle your customers' payment information greatly increases its security. All orders are placed via Credit Card Transaction's secure server, eliminating the risk of information theft. Your web site can be hosted on any server without compromising the security of your customers' data.
  • Price. Credit Card Transaction's prices are exceptionally competitive.



    Will my order forms need to reside on Credit Card Transaction's server?
    If so, how will I get access to change them when necessary?

    Your order pages can reside wherever you'd like, giving you complete control. You simply "post" your order form to Credit Card Transaction's secure server. After your customers place orders, Credit Card Transactions redirects them to the URL of your choice. (The URL can also be a CGI.)    



    What fields are required in my order form for the process to work?

    Please see the developer's information link concerning required and non-required fields.    



    How do I (the merchant) get paid?

    VirtualPay: Funds are deposited into your bank account according to your agreement with your merchant credit card processor (generally within 48-72 hours).

    VirtualPayEFT: Funds are electronically transferred into your bank account.    



    Do customers need to belong to an online bank to use Credit Card Transactions?

    No.    



    What information do my customers provide for order processing?

    For VirtualPay:
    Information as listed on the customer's credit card statement, including name, address, phone number, credit card number, and expiration date.

    For VirtualPayEFT:
    Information shown on one of the customer's checks, including name, address, phone number, and the routing number on the bottom of the check.
    In all cases, the customer is also asked for an email address.    



    How do my customers keep track of the transaction?

    With each order, an email notification is sent to the customer with complete order details. The transaction then appears on the customer's monthly credit card or checking account statement.   



    How long have Credit Card Transaction's services been in use?

    Credit Card Transactions, was launched in 1994. Credit Card Transactions started Internet operations in March of 1995. Since that time, the company has processed many millions of dollars in transactions.    



    What prevents the interception of account information on the Internet?

    Credit Card Transaction's security standards are unsurpassed. Since account information is never transmitted unencrypted or stored on the Internet, there is no danger of interception. Account information is never sent via email.    



    What about my customers who aren't on the Internet?

    Credit Card Transaction's services are not limited to Internet transactions. As long as you have an Internet connection, we can also process transactions you receive via phone, fax, or in person.    



    How do I accept credit cards online?

    1. Register with Credit Card Transactions.
    2. Obtain a credit card merchant account.

    Once you have completed these two steps, we can set you up with our VirtualPay service within one business day.    



    I already have merchant account. Do I need a new one?

    No. Any merchant account will work, provided that it utilizes one of the main processing networks (see the list on our processing networks page).

    If you don't have a merchant account, we can help you obtain one.    



    Do I need a credit card terminal or processing software?

    No. VirtualPay eliminates your need to lease or buy credit card processing hardware or software.    



    Does VirtualPay perform address verification (AVS)?

    All of the major credit card processors will accept transactions that do not pass AVS. The fact that processors do not reject non-AVS transactions is a great concern of ours.

    Because of this, Credit Card Transactions has introduced one of the first AVS systems for the Internet. Our system allows us to disallow transactions that are allowed through the processor without passing AVS. The system takes into consideration the AVS selection each merchant makes at signup. If a non-AVS transaction is allowed through by the processor, Credit Card Transaction's system will not allow the transaction to be processed and will issue an error message to the customer.    



    Can I post a credit to a customer's card?

    Yes. VirtualPay is a fully-functional Point-of-Sale (POS) service. Merchants can post credits to customers' cards. This function is performed on Credit Card Transaction's secure server in a password-protected environment.    



    Can I void transactions online?

    Yes. This can be done in real-time in a secure, password-protected environment.    



    How do I accept payments via EFT?

    1. Register with Credit Card Transactions.
    2. Set up an account with an EFT provider.

    Then, when your customer chooses to pay from a bank account, they simply provide their account information in an online order form. This information is relayed securely to the EFT processor for approval. Once approved, Credit Card Transactions sends both you and your customer a copy of the order via e-mail. Funds are electronically transferred from your customer's bank account into your own.    



    For VirtualPayEFT, do I need a merchant account or any special hardware or software?

    No.    



    Can VirtualPayEFT transactions be returned by my bank for non-sufficient funds (NSF), etc.?

    If your customer provides invalid account information or doesn't have sufficient funds to cover an order, their VirtualPayEFT transaction will be declined by the EFT processor. Transactions will only be submitted to your bank after they have been screened by the EFT processor. This alleviates the risk of bank-assessed returned-item fees. For more information about VirtualPayEFT, CLICK HERE.   

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     ©CREDITCARD TRANSACTIONS, INC. ALL RIGHTS RESERVED 2005.
    CreditCard Transactions, Inc., is a registered MSP/ISO with it's primary Visa and Mastercard principal bank member, J.P. Morgan Chase, Chicago, IL.